How to override partial payment amounts

Modified on Fri, 2 Dec, 2022 at 4:13 PM

In this Knowledgebase (KB) Article it will walk you through the process of overriding a partial payment amount within iGov Services.

You will learn:

How to overriding a partial payment amount.

irst you will need to be logged into iGov Services

On the black navigation bar to the left

In iGov Services, navigate to:

Payments → In-Office POS →

(If you do not see this menu item, please contact your administrator to provide the appropriate rights)

Click the In-Office POS and enter the desired PIDN to pull up the payment Info screen.

IF you wish to override the partial payment amount click the override hyper link.

In the Gross Payment field you may type in the desired amount of the partial payment and click

You will notice that there is a warning on the screen letting you know that the override is in effect and if you want to clear this override just click the clear override hyperlink.

Version 5.0 of iGov Services

Last updated on: 5/11/2022

Updated by: TS