iGov Processes (6)
The various processes in iGov. Walkthroughs, navigation, understanding.
iGov - Navigation (2)
In Navigation, you will find the basics of creating an account, logging in, and searching/linking records. You will also find what is available to view under Business Tax and Property Tax Record Details
iGov - Security (2)
In Security, you will find the basics of employee security settings, employee roles, and the customer security area. You will also find how to register and log in to a customer account as well as everything the setting menu allows you to do.
iGov - Setup General (2)
In Setup General, you will find how to set up and customize the various sections of iGovServices. You will find how to set up organization settings, payment types, notification groups, event types, groups, mortgage companies, and adjustment types.
iGov - Setup Property (2)
In Setup Property, you will find how to set up and customize the various sections of iGovServices. You will find how to setup mortgage companies, property tax rat schedules, and rate codes for property tax.
iGov - Setup Treasury (2)
In Setup Treasury, you will find how to setup and customize the various sections of iGovServices. You will find how to set up license templates, license tax rate schedules, rate codes for business license tax, business filing codes, and filing templates and forms.
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Taking Normal Payment within iGovServices
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How to take an over payment
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Taking an Under payment within iGovServices
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How to Return a Payment Receipt
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How to process a Non-Sufficient Funds (NSF) Account?
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How to Void a Payment Receipt
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Common Errors & Issue Error Importing a Batch Payment
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How to Process Batch Payments (Training Video)
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How to Process Batch Payment Line Item Level Payments (Training Video)