How to Create a Single Utility Bill

In this Knowledgebase (KB) Article it will walk you through the process of creating and printing a single bill for Utility Billing  within iGovServices 

You will learn:
 

        The process of creating a single bill as well as printing a single bill for Utility Billing. 

First you will need to be logged into iGovServices

On the black navigation bar to the left in iGovServices, navigate to:

Dashboard → Billing → Create Bill

 
(If you do not see this menu item, please contact your administrator to provide the appropriate rights)

Locate the black navigation bar that is found on the far left of the screen. Choose "Dashboards" which is show above by the red line, then click the "Billing" button shown above by the red arrow. 

Click the "Create Bill" button as shown above by the red arrow. 

Using the Application dropdown on the create bill screen select "Utility - Utility" as shown above, then click "Continue." 

On Step 1, enter the applicable date into the "Date Due on Charges to Include" field.

Enter the desired PIDN in the "PIDN (optional)" dropdown field. You will notice that the PIDN will show up below highlighted in blue as show above, click the PIDN that is blue. It will add the PIDN to the field above.

In Step 2, use the Bill Template dropdown and select "Utility Bill Statement" for the list of choices.  

If you have a discount enter the date it will end. In the above example there is not discount so the date would be the same as the date due. 

The face amount is also the same as the date due. 

Enter the past due amount pay thru date which in this example is the past due date on the charges qualify. 

The First Past Due Rate is 10 (10% Penalty in this case).  

You may enter a global entry under Messages.

When all of the fields have been filled out click "Submit." 

The above is an example of how to fill out the Step 1 and Step 2 from the billing screen. There is a hyperlink at the top of the billing screen to obtain this information. 

The information for the single payment  will show up on the Prebill Data screen. 

Click the "Create Invoice(s)" button. 

A success screen will popup and will let you know what the batch number you are going to print. In this case it is batch #14. 

Scroll to the top of the Billing screen and click "Print Bills" as show above by the red line. 

Using the Bill Batch # dropdown choose the batch number that was shown to you in the success alert. For this example it is #14. 

When you are printing a single bill the Print Sort Order does not apply as it is typically for larger billing amounts.

Click "Submit."

A print all invoices alert will appear, click "OK."

On the Print All Bills screen using the Groups dropdown choose "Group 1." The process breaks the groups into 600 in each group, but we are only printing one.

Be patient with this process, depending upon the speed of you internet it could take a little while. 

When the bill appears as shown above you can print the bill. 

Note - If you have never printed a bill on your system the first time a popup blocker may appear. Choose allow and try to print again.