Scenario: On the in-office payment screen, if the current charges don't appear or you click 'Take Payment', it just spins.
99% of single in-office payment issues are about data. Remember if you regularly perform a function successfully and then it does not work, the issue is usually bad data on that PIDN (Property Identification Number) record.
Check the following items:
- Make sure the charges on the PIDN have a description with no special characters. Special characters are defined as any character above a number key on the keyboard.
- Make sure the charges have a due date and a past due date
- Make sure there are no charges on the past charges screen with a negative gross balance
- Make sure the Allow take payment field on the PIDN home page is set to YES
- Make sure the legal status of the PIDN home is not set to Foreclosure
- On the in-office payment screen make sure you filled in the fields
- On the in-office payment screen make sure you have not used any special characters like in the message field
If you confirmed the above troubleshooting items then a support team member will need to review the PIDN you are trying to pay.
Version 5.0 of iGovServices
How To - Payments
Last updated on: 12/2022
Updated by: CS
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