Common Errors & Issue Delinquent Letter Shows Wrong Amount

Scenario: You are printing delinquent letters and you think the total due is wrong.

The delinquent letters generally just show what is due on a PIDN so when the total on a letter is incorrect, the issue is normally on the individual PIDN.  To qualify for the delinquent letter a charge line must have a balance (Gross>0) AND the past due date must be less than the day you run the bulk penalty/interest process.  

Check the following items:

• Are you running the correct delinquent letter?

  • The Standard letter displays all the late charges lines from a PIDN but does NOT do any math so your monthly penalty/interest should have been applied before printing the letters.

  • The Future Pay Off is a Custom letter specifically designed for the needs of Texas and will calculate values into the future filled out on the screen.

  • The Account Statement will show missing business tax filings as well as delinquent charges on a PIDN.

• Did you fill out the Pay thru date on the screen thinking it would change the math on the letter?

• Are you running the Final Notice? That letter is tax year and property type specific so confirm you have entered the correct values.  This letter does NOT do any calculations so apply your penalty/interest ahead of time.

If the above instructions do not solve your issue then contact support and the ticket will be elevated.

Version 5.0 of iGovServices 

Last updated on: 12/16/2022

Updated by: CS