If you receive a negative number on an account and you have checked the current charges and run the update property totals to update the front screen, check the past charges and look for a negative number there and edit the line to get rid of it.
Locate the charge line with the negative number and edit the change.
delete the gross field that will show positive amount and click submit.
Run the update property totals for the account and the negative amount will be gone.
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