Scenario: You are trying to locate a monthly report for accounting purposes.
The key to reporting is to locate what report will present the data you are looking to identify.
Check the following items:
Billing Dashboard / Reports
Category Charge Summary gives great big picture. Make sure you have assigned a category to every rate code in rate setup.
Applied Charges is every charge you create that month
Fiscal YTD AR Activity to know where you stand so far this fiscal year.
Collection Dashboard / Reports has all money collected
Deposit Summary for every deposit you made
Distribution Details for the Accounting Breakdown
Category Payment Summary is a great report for the big picture. Make sure you have assigned a category to every rate code in rate setup.
Fiscal YTD AR Activity to know where you stand so far this fiscal year.
There are many other reports for specific purposes. Learn about reports under HELP / Quick Answers and print the reports pdf.
If you confirmed the above troubleshooting items then a support team member will need to review the PIDN you are trying to pay.
Version 5.0 of iGovServices
Last updated on: 12/16/2022
Updated by: CS
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