How to Move a Receipt into a new or existing session

Issues:   When I go balance out a session, I have identified a receipt that was entered into the wrong session. 

Cause: This can be cause by:  Forgetting to open a new session or receiving a new payment while balancing the same session.

Resolution: 

First this does not require any technical assistance from the iGov Services Support Team.  You have complete control and access over this process, but we are always here to support you and your organization.  

This process assumes you have already identified the receipt number that needs to be moved from one session to another.  If not see article on Balancing a Session. 

On the black navigation bar to the left in iGov Services, navigate to:

Payments - Balancing - Create Deposit

On the Create Deposit screen click the Move Receipt button at the top of the screen as shown in the image .  

Enter the desired Receipt Number and choose the session from the dropdown, you may want to move the receipt into and click OK.

You will be alerted to the completion of the process, and you may either close the window or enter another Receipt Number to Move. 

* What to do:  If you do not know the receipt number 

On the black navigation bar to the left in iGov Services, navigate to: 

Payments - Receipts - View/Edit Receipts

 

You may then enter the date range you wish to see the Receipt Numbers that were created during that period. 

Version 4.2 of iGov Services 

Last updated on: 3/31/2022

Updated by: TS