How to finalize a refund session for Accounts Payable

In this Knowledgebase (KB) Article it will walk you through the process of Finalizing a refund session within iGov Services so a file can be sent to Accounts Payable for a refund check to be processed.

You will learn:

• How to balance and or finalize a refund session within iGov Services. 
• How to prepare a file for Accounts Payable to print a refund check.

First you will need to be logged into iGov Services

On the black navigation bar to the left

In iGov Services, navigate to:

Payments → Refunds → Refund Report

(If you do not see this menu item please contact 

you’re your administrator to provide the 

appropriate rights)

Enter the desired start and end dates for refund entries processed in the system and click search.  The results will show up on the lower half of the Refund report screen.  If you do not see an entry you are expecting, confirm it was entered in the Issue Refund step.

You will notice that any open refund sessions show up on the screen. The button bar that is in the upper left of the screen has four buttons from which to choose; Excel, PDF, Print and Finalize. First, you will click the excel button, to export the needed format and data to pass to your Accounts Payable department so they can create a refund check.

Run and save the excel spreadsheet for your accounting department.  After sending the data to Excel, then click the Finalize button to complete these refund entries and close that refund session from your open session list.  If you do not push the Finalize button, then this Refund Session will continue to appear on your Balancing Screen.

Version 5.0 of iGov Services 

Last updated on: 4/26/2022

Updated by: TS