How to get started setting up online payments

In this Knowledgebase (KB) Article it will walk you through the process that will be needed to take payments online within iGov Services. 

You will learn:

You must first be logged into iGovServices to before any process can be performed.

Before you can take online payments within iGovServices the first things that must be set up is a WEB session. 

How to create a WEB session

The creation of a web session is crucial if you want to take online payments within iGovServices. The system will automatically look for a WEB session to place any online payments into. If there is no WEB session created then there is no where to collect the payments into. 

Note: If a WEB session is balanced and finalized and a new WEB session is not created the system will put any online payments that are received into the WEB session with the highest session number.   

Select Payments - Balancing - Balance Sessions as shown by the red arrow in the image above.

On the Balance Session screen Click the green Create New Session button as shown in the image above. 

The image above is the Create New Session screen as seen before any information has been entered. 

Using the Employee dropdown select the WEB option. 

Enter a description in the Description field. This is to label the session to help the user from choosing the incorrect session. 

Click CREATE when you have both fields filled in. You now have a WEB session ready to be used. 

How to set up Credit Card Payment Provider  in iGovServices.

Within iGovServices there are several default credit card payment providers that may be selected. 

This list includes:

Municipay 

Cybersource

Forte 

Government window 

Point and Pay

Heartland

iPayment and MSB. 

These are companies which we have created interfaces so as to work smoothly within iGovServices.  A new client may either choose from one of these list above (Municipay is the most popular for smaller Municipalities), but keep in mind that if you have another provider in mind the creation of the interface will be a billable process. 

Each credit card provider has a unique set up process. Once you have signed up with you desired provider they will send you a form with the correct setting their product. Because this is a more difficult process our productions and support departments will assist with this set up.