Scenario: You are creating charges and all the charges are calculating $0.
This is a process that normally works for you so the answer is usually easy. You are probably typing a new year in the TAX YEAR field like 2023 but your rate schedules still only have 2022 in them. The software can’t find 2023 in the rate schedule to calculate the charge.
Check the following items:
Click Settings / Rates / Rate Setup Schedules. Select one of your rate schedules from the drop-down and click Show Tier. Do you see an entry for the tax year you were typing in?
If you don’t then you need to create an entry for the new year so that when you type that tax year into your creates charge to process the software knows what to calculate.
Click COPY ALL TIERS TO ANOTHER TAX YEAR. Enter the year you want to copy such as 2022 and the new year like 2023 and push submit. This will make a 2023 entry for ALL of your rate schedules. You are finished. Now your new charges will know what math to use to calculate.
*Remember to come back to your rate schedules if you have a rate change. The schedules only affect NEW added charges. A rate change will not change charges already on your PIDN.
If you confirmed the above troubleshooting items then a support team member will need to review the mortgage company you are trying to send a file to.
Version 5.0 of iGovServices
Last updated on: 12/16/2022
Updated by: CS
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