Common Errors & Issue Bills Aren’t Right

Scenario: You are about to print your bills and you realize that some/all of the bills are not correct.

If you have billed before successfully then this is probably an oops filling out the create bill screen or a data issue for this date due.  Once you check the items below, remember you can delete the batch of bills and start over.

Remember to qualify to be on a bill a charge must have a Gross>0 and the date_due must be >= the date due typed in on the Create Bill screen.

Check the following items:

• If you picked the wrong bill template, then you need to delete that batch of bills using the delete button on the print bills screen.  Then go and Create your bills again selecting the correct bill template.

• If the Bills have some incorrect text on them from the bill template then you need to delete that batch of bills using the delete button on the print bills screen.  Then go to Settings / Templates / Bill.  Edit your bill template and correct the default text.  Save your template changes.  Create your bills again selecting the correct bill template.

• If some of the property level data is wrong like names and address then you need to delete that batch of bills using the delete button on the print bills screen.  Then go and fix the name/address info and Create your bills again.

• If the Charge lines are not showing on the bills and the total amounts are all showing in the Prior Balance on the bills, then you typed in a DATE DUE on the Create Bill screen greater than the date due on the Charge lines. Delete the bills and Create your bills again.

• If the charge lines are the wrong amount, then you need to look at the charges you applied to the PIDN records.  You should have run your excel edit list during the Bulk Add Charge process to confirm you were applying the correct amounts.

• If the charge lines are wrong then you need to

  • Delete the batch of bills from the print bills screen.

  • Delete the charges you applied from the admin dashboard for the correct application and date due.

  • Push the update property total button on the admin dashboard to reset the total field on each PIDN.

  • Start over by Bulk Apply Charges again.

If the above instructions do not solve your issue then contact support and the ticket will be elevated.

Version 5.0 of iGovServices 

Last updated on: 12/16/2022

Updated by: CS