Common Errors & Issue Can’t Print a Bill

Scenario: You are trying to print a bill(s) but it won’t

If you have billed before successfully then this is something situational stopping you.

Remember to qualify to be on a bill a charge must have a Gross>0 and the date due must be >= the date due typed in on the Create Bill screen.

*Charge lines can only appear on 1 bill so be careful when recreating bills.

Check the following items:

• If you are trying to print a bill and the bill line item charge portion is EMPTY, then first check and see if a bill for the same due date has already been created.  A charge can only be used on one bill.  Check at PIDN / view bills.

  • If a Bill already exists then you must delete the first bill or delete the batch of bills.  That will remove the original invoice number from the charge lines and allow those charge lines to be used again on a new bill. Perform the create bill process again.

• If the bill does not appear when trying to print a group of bills, then the issue is with the pdf creation.  Make sure the “pop-up blocker” is not stopping your bills.  When the print progress bar reaches the end and the green circle spins, look up on the address bar to the right to confirm the pop-up blocker is not displayed.  If it is then you click ALWAYS ALLOW and push the print button again to restart the group print process.

• If some of the property level data is wrong like names and address then you need to delete that batch of bills using the delete button on the print bills screen.  Then go and fix the name/address info and Create your bills again.

• If the Charge lines are not showing on the bills and the total amounts are all showing in the Prior Balance on the bills, then you typed in a DATE DUE on the Create Bill screen greater than the date due on the Charge lines. Delete the bills and Create your bills again.

• If charge lines are the wrong amount, then you need to look at the charges you applied to the PIDN records.  You should have run your excel edit list during the Bulk Add Charge process to confirm you were applying the correct amounts.

• If the charge lines are wrong then you need to

  • Delete the batch of bills from the print bills screen.

  • Delete the charges you applied from the admin dashboard for the correct application and date due.

  • Push the update property total button on the admin dashboard to reset the total field on each PIDN.

  • Start over by Bulk Apply Charges again.

If the above instructions do not solve your issue then contact support and the ticket will be elevated.

Version 5.0 of iGovServices 

Last updated on: 12/16/2022

Updated by: CS