Scenario: The Discount period on your tax bills has expired and you want to remove the discount amount so the Face (normal) amount is now due on the charges.
Check the following items:
Go to the Dashboard / Billing. At the top is the Remove Discount button. Push the button and the system will analyze each charge line that has a GROSS >0 (meaning it has a balance due) and the discount date on that charge. If the discount date is LESS THAN today, then the discount will be removed and the GROSS will become the FACE (NORMAL) amount due.
When taking a payment after the discount has been removed, you will need to use the backdate function if you want to put the discount back onto the charge.
If the above instructions do not solve your issue then contact support and the ticket will be elevated.
Version 5.0 of iGovServices
Last updated on: 12/16/2022
Updated by: CS
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