How to move a charge and payment to a new PIDN

 In this Knowledgebase (KB) Article it will walk you through the process of moving the charge and payment from one PIDN to another within iGovServices 

You will learn:

        How to Move a payment and charges from one PIDN to another.  

First you will need to be logged into iGovServices

On the black navigation bar to the left

In iGovServices, navigate to:

Dashboards→ Admin → Move Payment and Charge

 
(If you do not see this menu item, please contact your administrator to provide the appropriate rights)

One the black navigation bar located to the far left on your iGovServices screen, locate and click the dashboard button as shown in the image above by the red line. On the dashboard dropdown locate the Admin button as shown above by the red arrow. This will take you to the Admin screen. 

Locate and click the Move Payment and Charge button as shown above by the Red rectangle. 

Enter the receipt number that you can locate either on a printed receipt, or going to the desired account and clicking the view button in the upper left hand corner and selecting Receipts. 

You will find the receipt number as shown in the image above. 

The next step is to enter the New PIDN as shown above. Notice that there is a blue copy of the PIDN that was entered above. To have the PIDN selected you must click the blue number below.  

The final step is to clock the Confirm Move button and when the process is finished a completion alert will appear.