How to Void a Payment Receipt

In this Knowledgebase (KB) Article it will walk you through the process of voiding a payment within iGovServices.  

You will learn:

• How to void payment 
• How to locate a receipt number to void

Important Note: A void is done only on receipts that have not been finalized with in the system.  If the receipt has been finalized then a Return would be done instead.

 First you will need to be logged into iGovServices

On the black navigation bar to the left

In iGovServices, navigate to:

Payments → Void → Void Receipt

(If you do not see this menu item, please contact your administrator to provide the appropriate rights)

Enter the receipt number you wish to void and click submit.

Click the void button. You will be informed when the process has been completed.

If you do not know the receipt number.  There are two ways to find this information

The receipt number can be found on the payment receipt. It is in the upper right corner

To find the receipt go to the desired account and on the home page for the account in the upper left corner click on the view button and under there you will click on Receipt.

To find the receipt go to the desired account and on the home page for the account in the upper left corner click on the view button and under there you will click on Receipt.

Locate the desired receipt. To open the receipt, click the PDF symbol found in the left of the receipt line. The receipt will open

The Second way to locate a receipt number:

On the black navigation bar to the left

In iGov Services, navigate to:

Payments → Void → Report of Receipts by Date

(If you do not see this menu item, please contact your administrator to provide the appropriate rights)

On the next screen enter the desired date range for when the payment was taken, (if it is  a known  date  enter that same date in both date fields)  locate the payment and the receipt number is located on the left of the line.

Version 5.0 of iGovServices 

Last updated on: 5/10/2022

Updated by: TS