Scenario: You receive an error that you can’t perform the meter changeout when picking the PIDN.
There is usually only 1 error that can occur when doing a meter changeout and it has to do with the address information on that location. It is a one-time correction.
Check the following items:
Click Help / Getting Started. On the right, click Create Location Data. You can perform this multiple times so there is no harm in clicking this button. When the process is finished try the meter changeout again.
If the above instructions do not solve your issue then contact support and the ticket will be elevated.
Version 5.0 of iGovServices
Last updated on: 12/16/2022
Updated by: CS
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